FAQ
Processing Time: It typically takes [1-3 business days] to prepare and package your order before it ships out. Shipping Time: This depends on the selected shipping method at checkout: Standard UK Delivery: [3-5 working days]Express UK Delivery: [1-2 working days]You will receive a shipping confirmation email with a tracking link once your order leaves our warehouse.
Yes, we provide international shipping. Shipping can vary depending on your location.
Absolutely. Once your order has been dispatched, you will receive an email confirmation that includes a [Tracking Number and a link to the courier's website, e.g., Royal Mail/DPD/Evri]. If you created an account, you can also log in to check your order status and tracking information there.
e aim to process orders quickly, so we have a small window for changes. If you need to cancel or modify your order, please contact our support team at support@ranierivalantina.com immediately.
Yes, we provide order tracking for your convenience. Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor the status and estimated delivery date.
Yes, we prioritize ethical sourcing and production practices. We work closely with BSCI certified suppliers who share our commitment to fair labour practices and sustainability.
We want you to love your purchase! We accept returns or exchanges for items in new, unworn, and unwashed condition with all original tags attached within 14 days of delivery. How to Return: Please visit our Returns Portal Link to start the returns process and receive further instructions. Final Sale Items: Socks, swimwear, underwear, or items marked "Final Sale" or ''Clearance'' are not eligible for return or exchange due to hygiene reasons.
Once we receive and inspect your returned item (usually within 5-7 business days of delivery to our facility), we will process your refund. The funds will be credited back to your original payment method. Please allow an additional 3-10 business days for the refund to appear in your bank statement, as this timing is controlled by your bank or card issuer.
We take several different forms of payment, such as PayPal, credit/debit cards, and other safe online payment methods. During the checkout process, you can select the payment option of your choice.
Yes, we encourage you to subscribe to our newsletter to stay informed about the latest trends, promotions, and exclusive offers. Simply enter your email address in the subscription box located at the bottom of our website.
Yes, we offer digital gift cards that can be purchased on our website. We do offer gift wrapping services, please request this on the notes section when processing your order.
Yes we do, the location address is 453 Great western Road, G2 8HH, Glasgow, Scotland